Verizon Wireless might not be your favorite carrier but it sure is the best when it comes to customer support.  J.D. Power and Associates have finished their latest Wireless Customer Care Performance Study and they say Verizon Wireless is top of the class with Alltel, T-Mobile and AT&T left behind.
The most important thing in Verizon’s way of dealing with issues is its ability to solve a problem in a single call. Hold times are higher 34% since 2003 but people seem to be willing to wait more if a solution is right around the corner. The study was based on responses from about 11,000 people.

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