The news came out today that AT&T Wireless sales representatives provided false information about the company’s policy toward early termination fees during a mystery shopping exercise carried out by the public interest group “Consumers Union” last week. This group made 12 calls to AT&T salespeople and two-thirds of the representatives provided inaccurate information about the company’s policy toward early termination fees. In several phone calls made by an employee of the Consumers Union, some salesmen at AT&T Wireless said the company had implemented a policy pro rating the fees and provided details of that policy. One salesman said the company’s policy was that after the first year of a standard two-year service contract with AT&T Wireless, the early termination fee is cut in half. Another said that the fees gradually reduced over the term of the contract. But in reality, while the company announced last year that it was planning on changing its early termination fees, but has yet to announce any details of what its new policy is. According to Mark Siegel, an AT&T Wireless spokesman, the company continues to charge $175 to any customer who wants to break his service contract with the company. Consumers Union also called the other three largest cellular companies: Sprint Nextel Corp; T-Mobile; and Verizon Wireless. Representatives of each of those companies provided the correct information about their early termination fee policy to the mystery shopper.
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